Refund policy

Last updated: 25 OCT 2026

90-Day Money-Back Guarantee for First Orders Only

Noxtee offers a 90-day money-back guarantee on your first order only, subject to the conditions below. Submit your request within 90 days after confirmed delivery by emailing contact@noxtee.com. Include your order number and a brief description of your request.

Refund Eligibility

• This guarantee applies only to your first order. Repeat purchases, refill orders, subscription renewals and recurring charges are excluded, even if processed within 90 days of your first order.
• We must receive your request within 90 days of the confirmed delivery date of your first order.
• Requests received after this period are outside the guarantee.
• Shipping and handling charges are excluded from the refund.
• You do not need to return the product. Physical returns are not accepted.

Requests Outside the Guarantee

The guarantee does not cover requests made after the 90-day period or any repeat purchases, refill orders, subscription renewals or recurring charges. Requests that do not meet this policy's conditions are not eligible under the guarantee.

Subscriptions

Subscriptions renew automatically at the interval selected when you subscribe. Your payment method is charged for each renewal unless you cancel. Placing an initial subscription order authorizes the recurring payments disclosed for that plan.

You are responsible for managing your subscription and cancelling before renewal. Forgetting to cancel does not, by itself, establish refund eligibility. Refill orders, subscription renewals and recurring charges are excluded from this guarantee, even if processed within the 90-day guarantee window for your first order.

Cancel through the customer portal or email contact@noxtee.com at least 24 hours before your next billing date to prevent the next renewal. Cancellation stops subsequent renewals and takes effect at the end of the current billing period; it does not automatically refund an order already charged. See our Cancellation Policy for details.

Keep your billing details current. Update them in your customer portal or contact support for assistance. Do not email full card details.

Order Problems and Applicable Rights

If a product is damaged, defective or incorrect, an order has not arrived, or you believe a charge was made in error, contact us so we can investigate. This guarantee does not limit rights or remedies that cannot be excluded under applicable law.

Contact

For refund requests and questions, email contact@noxtee.com. The policy applicable to your purchase governs that order; this update does not retrospectively remove rights attached to earlier purchases.