Refund Policy

90-Day Money-Back Guarantee

We stand behind Quietra with a 90-day money-back guarantee on all purchases made through noxtee.com. If you are not satisfied with your order for any qualifying reason, contact us within 90 days of your delivery date and we will make it right.

Claiming a Refund

To initiate a refund, contact our support team at contact@noxtee.com within 90 days of receiving your order. Please include your order number and a brief description of the issue. Our team will review your request and respond within 1–2 business days.

Eligible reason for refund: Refunds are issued for orders where the product arrives visibly damaged or defective. We may ask you to provide a photo of the damaged item to process your claim.

Exchanges

If you would prefer an exchange rather than a refund, please mention this when contacting our support team at contact@noxtee.com. We will confirm availability and arrange the replacement shipment at no additional cost to you.

Refund Processing Time

Once your refund is approved, it will be processed to your original payment method within up to 10 working days. Processing times may vary depending on your bank or card provider.

Subscription Orders

Subscription orders are subject to the same 90-day refund window, applied per shipment from the date each individual order is delivered. To pause, skip, or cancel your subscription before the next billing cycle, log in to your account or contact us at contact@noxtee.com.

Cancelling a subscription does not retroactively cancel an order that has already been charged and fulfilled. If a charge has already been processed, please contact our support team for assistance.

International Orders

We ship internationally. Please note that we do not accept physical returns for orders shipped outside the country of origin. Refunds for eligible international orders are issued without requiring you to return the product. We reserve the right to request photo evidence of damage before processing your refund.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Requests submitted after the 90-day window from the delivery date.
• Products reported damaged without supporting evidence when requested.
• Purchases made through unauthorized third-party retailers.

Contact Us

For any questions about your order or this policy, please reach us at contact@noxtee.com. We aim to respond within 1–2 business days.